SASSA Status Check Failed – Why Sassa Status Fail? [Solved]

If you’re depending on a SASSA grant for financial support, encountering a SASSA status check failure can be stressful. But please do not worry, we’re here to help you diagnose the issue and successfully check your SASSA status.

SASSA Status Check Failed

Why does the SASSA status check fail? What does this indicate? Before delving into the reasons for failed status checks, let’s first understand why individuals check their SASSA status. The South African Social Security Agency (SASSA) offers financial aid to citizens experiencing difficulties in meeting their basic needs. They can monitor the status of their SRD grant applications or payments through the SASSA official website or by using other methods.

Importance of Sassa Status Check

By checking your Sassa status, you can ensure that your grant applications are processed. It helps stay informed about the status of your grant applications or payments, you can avoid delays and take needed steps to resolve any problems timely. By staying informed, you can have greater confidence to manage your financials and important needs.

SASSA Application Status Check: Easy Ways to Stay Updated

If you have applied for any Sassa grant and you want to check the status of your application online. Whether it has been approved, pending, or failed. When you apply for a SASSA grant, your application goes through many verification processes to make sure you meet the eligibility criteria. This process includes checking your personal information, your monthly income, and other factors. Checking the SASSA Status is the final step in this process. If your application has been approved, you can add your further details. 

Here we are going to check some methods to check your application status online. You need to have these things:

  • Your South African national ID number
  • Your mobile number same as you have used in your application.

Method 01: Check Status by SSCBD Website Page

This is a quick and easy way to check your status online. 

  • Go to the site SSCBD and click on the SASSA Status Check form.
  • Enter your South African ID Card number and mobile number.
  • Click on the “Check Status” button.
  • Your status will be displayed immediately below the form.

Method 02: Sassa Status Check Online through the Official Website 

You can use their official website to check the status of your application.

  • Visit the SASSA official website by using this link
  • Once you redirect to the website, you need to enter your information like your South African ID number or mobile number.
  • After that, click on the “submit” button. Your status will be shown immediately on the screen.

Method 03: Check Status Via Moya App

It is a data-free method, and you only need an internet connection to download the app to check your application status.

  • Download the Moya App from the Play Store on your mobile.
  • After downloading, open the application, look for the Discovery option, and select “SASSA GRANT”.
  • Now select SASSA SRD status from the menu and click on “Application Status”.
  • Enter your ID number and mobile Number and click submit.
  • After submitting, your status will be shown on the screen.

Method 04: Check Status through Text Message 

You can check your application status by sending them a text message.

  • Open the text messaging app on your mobile.
  • Type a message regarding checking SASSA status and write your South African National ID number.
  • Send this message to 082 046 8553.
  • You will receive a response with the information on your current SASSA status.

Method 05: SRD R350 Status Check via WhatsApp

If you are a WhatsApp user, then you can check your Sassa Application status easily. Here are few steps if you want actual results then please follow the given steps:

  • Save their WhatsApp number 082 046 8553 to your WhatsApp contact list.
  • Send them a message writing “SASSA”.
  • After the response, reply with the word “STATUS.
  • You will be asked for a reference number in the chat, reply with “YES.
  • Now you will be asked for your mobile number, provide your mobile number the same as you use in your application.
  • After that, reply with your reference number in the chat.
  • You will receive a response with your current status.

What to Do If Your Application Status Shows Failed?

While checking the status of your Sassa application if you have been bothered by failed status and you believe you are eligible for this grant, but your application is rejected unfairly. We’ll help you to resolve this issue. Maybe the application was rejected due to Sassa identity verification failure or another reason.

You can proceed with the Sassa SRD status check failed appeal. The Appeal process is designed to allow the applicants to challenge the SASSA rejection decision of their grant application and is handled by ITSAA. The appeal must be filed within 90 days after the decision is made. You need to provide the following details in your appeal:

  • Your Name
  • Your Contact details.
  • SASSA reference number
  • The reason why you think that you are eligible for a grant, but your application was rejected unfairly.
  • Any evidence that supports your appeal.

You need to submit all these details to ITSAA through their website at If ITSAA agrees with you, they will overturn the decision of SASSA and you will start receiving your grant payments else you will be notified if your appeal is declined.

Reasons and Solutions for Unsuccessful SASSA Status Checks

Let’s discuss a few most common reasons that may cause the failure of the Sassa application.

Reasons and Solutions for Unsuccessful SASSA Status Checks

Identity Verification Failed

Sassa always cross-checks the personal information of the applicant in several ways. Sometimes any typo error or any intentional or unintentional mistakes may lead to the failure of your Sassa Status 

In any confusion, Sassa may demand a few documents and cross-check all the basic information. These documents may include your National ID card, bank statement or any sort of residential evidence may also help the sassa team to diagnose the issue. After providing all the details Sassa may contact the Department of Home Affairs and match all the added information. 

So let’s understand how can you resolve your Sassa Status Failed to Sassa Status Approved

Solution of Identity Verification Failed

So if you are looking to find the best solution then as per my experience here are the simple steps you need to follow:

  • Visit the Sassa official website
  • Now add your mobile number and Applicant ID
  • Now click on the Send Button. After clicking on it you need to verify your number through OTP 
  • After successful verification, the applicant can see all the information like phone number banking details, and all other personal details 
  • Diagnose the wrong information on the screen and replace it with the correct one 
  • After adding all the information you need to answer the screening questions.
  • Now your application is considered to be under review 

Insufficient Information

One most common reasons for a failed Sassa status check is the submission of incomplete information during the application submission process. Missing documents or incorrect personal details can lead to your application’s results in failed status checks. Even a small error, such as a misspelled name or incorrect ID number, can result in a failed status check.

Solution of Insufficient Information

The solution for incomplete information is as same as described earlier. I believe if you cross-check all the information and trace the missing information then definitely you can verify your Sassa Application 

Technical Glitches

Technical issues in the Sassa online system or other platforms that are used for status checks can also be the cause of failures. Sometimes it may be caused by System downtimes, server errors, or software bugs that may not allow you to access your status information.

Incorrect Details

If you enter Inaccurate information during the status check process, such as entering or misplacing ID numbers or reference numbers, can result in status failure. These transposed digits can lead to mismatches in the system. That makes it difficult to retrieve accurate status updates.

What’s Next After a SASSA Status Check Failed?

After the Sassa status check failed error, there are several steps you can write an application for reconsideration Sassa failed and there are several other steps:

Step 01: Contacting SASSA for Assistance

The first step after a failed SASSA status check is to contact SASSA directly. They will be able to provide you with specific information about why your application was denied and what steps you need to take to rectify the situation. Be prepared to provide any additional information or documentation that may be required to reconsider your application.

Step 02: Providing Additional Documentation or Information

If your application was denied due to missing or incorrect information, you may need to provide additional documentation or update your details. Make sure to carefully review the reasons for the denial provided by SASSA and take prompt action to rectify any errors or omissions. For example, if your identity verification fails, Sassa needs to verify your identity, and then after verification, you can be considered to be an identity verification fixed candidate. Sassa SRD Identity verification is fixed meaning your verification has been completed. 

Step 03: Exploring Alternative Sources of Financial Support

While waiting for your SASSA status check to be resolved, it’s important to explore alternative sources of financial support. Contact your local social services office to inquire about any emergency assistance programs or grants that may be available to you. They can provide guidance and support during this challenging time.

Step 04: Seeking Advice from a Social Worker or Financial Counselor

If you’re having difficulty navigating the SASSA application process or need assistance with managing your finances, consider seeking advice from a social worker or financial counselor. They can provide valuable guidance and help you explore other avenues for support.

Step 05: Stay Informed about SASSA Updates and Changes

To avoid future issues with your SASSA status check, it’s crucial to stay informed about any updates or changes to the application process. Visit the official SASSA website regularly and sign up for any newsletters or notifications they offer. Being proactive and staying informed will help you avoid potential delays or errors in the future.

Avoid SASSA Status Check Fails: Tips for Success

To minimize the risk of encountering status check failures in the future, consider the following tips:

  • Double-check all information before submitting grant applications.
  • Keep your details updated with Sassa to ensure accuracy.
  • Regularly monitor your status and payment notifications for any discrepancies.
  • When applying for Sassa grants, adhere closely to the application guidelines provided by Sassa.
  • Maintain records of any communication with Sassa, including emails, letters, or phone calls regarding your grant applications or status checks. 

By following these tips, you can minimize the likelihood of encountering Sassa status check failures and ensure smooth processing of your grant applications and payments. 


In conclusion, encountering a Sassa status check failure can be frustrating, but it’s not impossible to update your Sassa Status. By understanding the common reasons behind this failure and following the recommended steps to resolve them. individuals can navigate the process more effectively after understanding the reason present behind the failed Sassa Status. Remember to double-check your information, reach out to Sassa support if needed, and seek professional assistance if the issue persists.


When your SASSA status check fails, it could be due to technical issues, incorrect details, or system errors. Ensure you’re entering the correct information and try again later. If the problem persists, contact SASSA customer support for assistance.

If your SASSA status is declined, verify your application details and eligibility criteria. Contact SASSA customer support for clarification or guidance on appealing the decision. Provide any necessary documentation or information requested for further review.

To fix a pending status on SASSA, ensure all required documents are submitted correctly. Contact SASSA customer support to inquire about the status and any necessary steps to resolve the pending issue. Follow their guidance and provide any additional information or documentation as needed.

To appeal a failed SASSA status check, gather evidence supporting your eligibility and application. Submit an appeal letter explaining your situation to SASSA along with relevant documents. Follow up with SASSA customer support for updates on your appeal process.

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