SASSA Grant Reconsideration: Understand How to Appeal Sassa Grant Denial in 2024

As you know, SASSA (South Africa’s Social Assistance and Security Agency) processes many grants to help needy people by providing them with financial support. These grants are not for all the people of South Africa but only for those people who fulfill the required criteria. SASSA approves the people who are facing difficulties in this era of inflation after detailed verification of applicants. If any fake or wrong information is detected by SASSA, they will reject your grant application.

SASSA Reconsideration

Have you applied for a SASSA grant? Are you facing application rejection? If you think you are eligible for this grant and your application is rejected by any mistake. but you don’t know what to do. Then don’t lose hope because SASSA has introduced another opportunity that is called the Sassa Reconsideration process.

SASSA Reconsideration Application

The SASSA reconsideration application is a superior way to reapply for your SASSA SRD grant. It is necessary when you think the SASSA SRD Grant has denied your application mistakenly and you didn’t get any justice from SASSA. You can appeal to SASSA to reconsider your application. In that case, SASSA will review your application again. You can apply for reconsideration of your application within 30 days after receiving declined notice of your application. For reconsideration, there are two ways. If you want to use your previous application form, you will be charged a 500 fee. You can also apply for a new application form. This method is cost-free. 

Importance of SASSA Reconsideration

SASSA Reconsideration provides applicants the courage to challenge the decisions if they believe that they should get the grant payments they had applied for. If there’s no opportunity for SASSA reconsideration for declined applicants. Those who urgently need could be leftovers without getting any financial support. SASSA Reconsideration allows people to include all the important documents that prove their eligibility. SASSA reconsideration is very important for those who rely on grant payments as a lifeline or to fulfill necessities like food, health, and shelter. After the declination of the application, having the ability to appeal gives them hope and light. 

Hence, SASSA Reconsideration plays an important role for those who need government support to survive and fulfill the needs of their lives.

Some Reasons Why SASSA Decline Applications?

SASSA rejects applications for multiple reasons. Here we are going to discuss some common reasons that lead your application to rejection.

Some Reasons Why SASSA Decline Applications

Changes in Criteria 

If SASSA makes any changes in the criteria for some reason. This can be the applicant’s behavior or the overflow of applicants for a specific grant. In that case, SASSA may extend the income criteria or any changes in the age of applicants. These changes can be the cause of application rejection. 

SASSA Systematic Errors

Systematic and technical errors can be the cause of the rejection of your application. It can also happen due to the data entry mistakes by any SASSA officer. Because any wrong information can be the cause of your ineligibility for your applied grant.

Changes In Medical Reports

If you had applied for a disability grant and your medical checkup reports made some changes in the criteria. After your medical test reports now you can do work or your temporary disability ends. SASSA will decline your application.

Changes In Age Criteria

Your Age is also an important factor. It confirms if you are eligible or not. Like SASSA Child grant is only for children below 18 years old. If any of them turns 18 they will decline their application.   

Changes In Income

Applications regarding income support are only offered the people who are facing financial hardships. Once getting your SASSA grant and your circumstances have changed you will not be able to get the grant and SASSA will decline your application.

Eligibility Criteria for SASSA Reconsideration

The eligibility criteria for SASSA reconsideration are the same as the SASSA re-application. If you don’t know about it, we are here to help you.

  • SASSA grants are only for the people who get citizenship in South Africa. They must have having their permanent residency in South Africa.
  • You must have a South African ID card and mobile number.
  • You must be living in South Africa at the time of applying for the desired grant.
  • Your age must fulfill the required criteria of the grant you want to apply for.

If applying for a child grant, the applicant’s age must be under 18, For an SRD grant must be 18 or above, for disability be between 18 to 59 and for an old age grant must be 60 years or above.

  • You must not get any of the other social grants.
  • You must not have multiple sources of income or savings in your bank account.
  • You must have fewer assets required as in the grant for you want to apply for.

Required Important Documents for Reconsideration

You need to submit some additional documents for your SASSA reconsideration to make sure you are eligible for grant payments.

  • Copy of your declined SASSA application
  • Also a copy of the rejection letter regarding your grant.
  • Your complete identity documents
  • A letter includes all the reasons for your re-application and proof of your eligibility.
  • Your income state and also bank statement for strong proof of your critical condition.
  • Proof and copies of your residence and Assets.
  • Any other required documents like changes in medical reports, documents, and certificates regarding your children and as well for foster children.

Procedure for applying for SASSA Reconsideration

Let’s discuss some methods for applying for SASSA Reconsideration.

Procedure for applying for SASSA Reconsideration

Method 01: SASSA Reconsideration via Website

If you want to apply online using their website you need to follow these steps:

  • Visit their official website at
  • Once on the SASSA website, search for the section ‘Click here to lodge an appeal or check appeal status’ and click on it.
  • Now you need to enter your ID card number and mobile number as well to submit your appeal.
  • Then, click on the ‘Send PIN’ option to verify your mobile number.
  • After getting the SMS having PIN, enter it into the required field and then submit.
  • You need to select the month in which you are applying for reconsideration and an explanation about why your previous application has been declined.
  • After completing the procedure, wait for SASSA to respond to your application.

Method 02: SASSA Reconsideration via Email 

If you want to apply using their Email address you need to follow these steps:

  • Open your Gmail and compose a new Email.
  • SASSA Email address is [email protected]
  • Use Formal language by starting your email using Respected Sir and ending with Best Regards
  • You need to enter all the details regarding reconsideration like full name, South African ID, phone number, and your income or bank details.
  • In the subject type ‘Reconsider my Application’. This will help the SASSA team to understand the purpose of your email.
  • Attach all the documents along with your application.
  • After completing the procedure, wait for SASSA to respond to your application.

Method 03: SASSA Reconsideration via Phone Call

You can choose the phone call method if you want to use something other than online.

  • Open the dial pad and dial their toll-free number 0800 60 10 11 and call them.
  • Select option 3 to speak with the SASSA consultant.
  • The SASSA representative will ask for some information. Provide them with the required information. They can ask for a South African ID, Phone number, bank, or other details.
  • The Sassa representative will guide you further on how you can reconsider your request.
  • Follow the instructions to reapply for the grants using phone calls.
  • After the procedure, you will receive a confirmation message from SASSA that your application has been submitted successfully for reconsideration.

Method 04: SASSA Reconsideration by visiting the SASSA Office

If you want to apply by visiting the SASSA Office you need to follow these steps:

  • Collect all the documents and copies of documents you need to provide with your application as mentioned above
  • Look for the nearest SASSA office and make sure to visit in the office timings. Most SASSA offices are open from 8:00 AM to 4:00 AM, Monday to Friday. 
  • Once you reach there, Ask the officer to provide the reconsideration form.
  • You need to fill in all the information required. Make sure to write updated and accurate information.
  • You will need to explain the reason for your application rejection as well.
  • Make sure to attach all the documents regarding support your reconsidered application to make a strong impact.
  • Once you fill in all the details, you must review your application before submitting it.
  • Submit your application to the SASSA representative. They will give the receipt stamped with the date for confirmation purposes.
  • Make sure to keep the receipt in any safe place. It will be needed in the future.
  • You need to wait for 3 months to process your reconsideration status Sassa request.

SASSA Srd Reconsideration Status Check 

Now let’s discuss how can we proceed Sassa reconsideration Status Check process:

Reconsideration Status Check through the Official Website 

You can use their official website to check the status reconsideration application. 

  • Visit the SASSA official website at this link
  • Once you redirect to the website, search for ‘services’ or ‘services for individuals’ tabs on the home.
  • Find the “Reconsideration Status Check” option in the Services section.
  • Click on the “Reconsideration Status Check” link: Once you find the appropriate option.
  •  Now you need to enter your information like your South African ID number or mobile number, application reference number, or other required information.
  • Click on the submit button. Your status will be shown immediately on the screen.

Reconsideration Check Status through Text Message 

You can check your application status by sending them a text message. Open the text messaging app, Type a message regarding checking SASSA reconsideration application status, and write your South African National ID number. Send this message to 082 046 8553. You will receive a response with the information on your current SASSA reconsidered status.

Reconsideration Status Check via WhatsApp

You can check your SASSA reconsideration application status easily by using WhatsApp. Use their WhatsApp number 082 046 8553. Send them a message writing ‘SASSA’. After the response, reply with the word ‘STATUS’. You will be asked for a reference number in the chat, reply with ‘YES’. Now you will be asked for your mobile number, provide your mobile number the same as you use in your application. After that, reply with your reference number in the chat. You will receive a response with your current SASSA Reconsideration approved status.

If SASSA Declines Your Reconsideration Application?

If your request regarding SASSA reconsideration is also declined, you still have one more opportunity to try to change the decision. You can appeal to the Independent Tribunal for Social Assistance Appeals (ITSAA). You must submit your appeal within 90 days after you get the notice saying your request was denied. This is your last opportunity to ask for a review of the decision.

Remember, SASSA reconsideration is a crucial step in ensuring fairness and providing support to those in need. It offers hope and a chance for a better outcome for applicants facing hardships. You can write an application for reconsideration of Sassa’s failed process easily after understanding the failure.


In conclusion, the SASSA reconsideration process serves as a lifeline for individuals who believe their applications for social grants were unfairly rejected. By providing an option for appeal, SASSA gives hope to those facing financial hardships and ensures that deserving applicants receive the support they need to survive. Reconsideration allows applicants to challenge decisions, present additional evidence, and rectify any errors or misunderstandings in the initial application. Additionally, by allowing applicants to include all relevant documents and information to support their case, the reconsideration process ensures that grants are issued to those who truly need them.


To request reconsideration for SASSA, submit an appeal letter along with supporting documents. Clearly explain your situation and reasons for reconsideration. Follow up with SASSA for updates on your request.

To appeal for SASSA grants, gather evidence supporting your eligibility and application. Draft an appeal letter outlining your circumstances and reasons for reconsideration Sassa appeal. Submit the letter and supporting documents to SASSA and follow up for updates on your appeal.

To appeal a declined SASSA status check, gather evidence of your eligibility and application details. Draft an appeal letter explaining your situation and reasons for reconsideration. Submit the letter and supporting documents to SASSA and await further instructions.

If your SASSA reconsideration status is pending, it may be due to processing times or a high volume of requests. Contact SASSA customer support for updates on the status of your reconsideration and any necessary steps to expedite the process. Ensure all required documents are submitted correctly to avoid delays.

To appeal your SASSA payment, fill out the reconsideration form provided by SASSA with accurate details. Submit the form along with any supporting documents to your nearest SASSA office or online. Ensure to do this within 30 days of receiving a declined notice for your application.

You’ll receive a notification from SASSA confirming the approval of your appeal. Check your email or mailbox for official correspondence. Additionally, you can inquire directly with SASSA about the status of your appeal.

To fix a declined SASSA payment, review the reason for the decline provided by SASSA. Correct any errors or provide missing information. Then, resubmit your application or appeal for reconsideration with the necessary corrections within the specified timeframe.

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